Important information before exchanging
🔐 Secure request processing All payments undergo AML screening. If a transaction requires further clarification, we will contact you and guide you through the verification process. Our team has practical experience handling such cases and helps clients complete verification correctly, without unnecessary delays, while providing full support throughout.
📄 Transparent terms with no hidden surprises Since the coin is volatile, the exchange rate is locked in at the moment we receive your funds. Before sending funds, we recommend carefully checking the payment details and reviewing the cryptocurrency transfer guidelines.
⚙️ Clear request processing procedure Requests are processed in semi-automated mode. During business hours, most requests are completed promptly, with an average processing time of 120–240 minutes. In the evening and at night, processing certain requests may take longer.
🤝 Client support at every stage of the exchange We take a client-oriented approach, seeking reasonable solutions for every situation and striving to resolve any issues in a manner that is fair and convenient for the client.
💬 Prompt and professional support If you have questions regarding your request, the exchange status, or the transaction terms, you can always contact our support team—we will respond quickly and provide professional assistance. Our support team responds promptly every day from 8:00 AM to 12:00 AM (Kyiv time).
⚡ Exchange Processing Terms
⚙️ Processing method: Semi-automatic.
⏳ Processing time:
🕒 During business hours – 60-120 minutes.
🌙 Orders placed outside business hours will be processed in the morning.
📉 Rate fixation: At the time of deposit crediting.
🏦 Crediting: Within a few hours after the transfer, occasionally within the bank's processing time.
💳 Payout Method: Card number.
📌 Additional conditions: Please review the cryptocurrency transfer rules before making a transaction.
⚠️ Please read this information carefully. If you are not ready to wait or do not agree with the exchange terms, we kindly ask you not to create a request on our service. ✅