Rules
CryptoRoyal User Agreement
This User Agreement defines the terms and conditions for using the CryptoRoyal website and the terms and conditions for the exchange of digital assets, electronic currencies, and other payment methods available on the website.
By using the website, creating an application, registering, paying for an application, or interacting with the Service support team, the User confirms that they have fully read this Agreement, the AML/KYC Policy, the Personal Data Processing Policy, and other rules posted on the website, understand their contents, and accept them without any reservations.
If the User does not agree with the terms of this Agreement, they must stop using the website and refrain from creating applications.
1. Terms and Definitions
Service — the CryptoRoyal website, located at cryptoroyal.cc, as well as the associated software, information, and hardware used to provide services.
User — an individual or legal entity using the website, creating an application, or contacting the Service support team.
Request — an electronic form created by the User on the website, containing the exchange direction, amount, details, contact information, and other information necessary to complete the transaction.
Transaction — an exchange, purchase, sale, transfer, or other action involving digital assets, electronic currencies, funds, or payment instruments within the framework of the request.
Digital assets — cryptocurrencies, tokens, and other digital units of account available for exchange on the website.
AML/KYC — procedures for verifying transactions, addresses, the User, the source of funds, and other data for the purposes of combating money laundering, terrorist financing, fraud, and other illegal activities.
Details — banking, payment, cryptocurrency, or other data specified by the User or provided by the Service to fulfill the request.
2. General Provisions
The Service provides Users with the technical and informational capability to create requests for the exchange of digital assets, electronic currencies, and other available payment methods.
The Service is not a bank, credit institution, investment advisor, broker, management company, or financial consultant. The information on the website does not constitute individual investment, financial, tax, or legal advice.
All transactions are carried out voluntarily by the User and at their own risk. The User independently assesses the legal, tax, financial, and other consequences of using the Service in their jurisdiction.
The Service reserves the right to amend, supplement, or update this Agreement. The current version is published on the website and applies from the date of publication, unless otherwise specified in the version itself.
3. Terms of Use of the Service
The User may use the Service only if they have full legal capacity, act in their own name and interests, or have the legal authority to act on behalf of the person they represent.
The User confirms that:
they provide accurate, current, and complete information;
they use only their own funds, payment instruments, and payment details;
they do not use the Service for the purposes of fraud, money laundering, terrorist financing, sanctions evasion, violating the rights of third parties, or committing other illegal activities;
they are not sanctioned persons and do not act on behalf of such persons;
they understand the risks associated with digital assets, including technical failures, blockchain network delays, changes in network fees, exchange rate volatility, and the inability to cancel certain transactions.
The Service reserves the right to refuse the User's request to create or execute a request, restrict access to the website, request additional information, or suspend a transaction if there are indications of a violation of this Agreement, the AML/KYC Policy, security requirements, or applicable law.
4. Procedure for Creating and Executing an Order
To create an order, the User selects the exchange direction, specifies the amount, payment details, contact information, and other information required to complete the transaction.
Before creating an order, the User must carefully check the exchange direction, digital asset network, amount, payment details, payment comments, and other terms. An error in the payment details, network, amount, or payment purpose may result in a delay, additional verification, a refund minus expenses, or the inability to recover funds.
An order is considered accepted for processing after it is created on the website and the User completes the necessary steps, including payment, confirmation of the rules, and AML/KYC verification, if required.
The order processing time depends on the selected direction, payment system load, blockchain network speed, the accuracy of the provided data, AML/KYC verification, and other circumstances not always within the Service's control.
5. Exchange Rate, Fees, and Recalculation
The exchange rate, fee amount, and other transaction terms are displayed on the website when creating an application or specified in the application form.
The exchange rate is determined by the terms of the specific transaction and the information posted on the application page. If the User violates the payment rules, sends an amount different from that specified in the application, uses the wrong network, provides incorrect payment details, or pays after the specified time, the Service reserves the right to recalculate the payment amount at the current exchange rate at the time the funds are actually credited or offer a refund.
Fees from blockchain networks, banks, payment systems, partners, AML providers, and other intermediaries may be deducted from the transaction amount or refund amount if such expenses are incurred during application processing.
The Service is not responsible for changes in the market price of digital assets, blockchain network delays, changes in network fees, or the actions of banks, payment systems, exchange platforms, liquidity providers, and other third parties.
6. Application Payment and Payment Details
The User is obligated to pay for the application strictly according to the details specified in the application form, in the exact amount, and by the specified deadline.
It is prohibited to send funds:
from details not belonging to the User;
from third parties;
to details not specified in the application;
using the wrong digital asset network;
in multiple payments without approval from support;
with a payment purpose or comment that violates the Service's instructions.
If funds were received from details not specified in the application, from third parties, with signs of non-compliance with AML/KYC requirements, or with other violations of the application terms, the Service reserves the right to suspend payment for up to 60 calendar days for security purposes, verification of the origin of the funds, confirmation of the payment, and clarification of the circumstances.
Until the verification is complete, the Service reserves the right to withhold payment and request documents, proof of identity, proof of source of funds, statements, screenshots, video identification, or other information necessary for making a decision.
7. AML/KYC Verification and Transaction Security
The Service adheres to regulations to combat money laundering, terrorist financing, fraud, sanctions violations, and other illegal transactions.
The User agrees that any application, transaction, cryptocurrency address, payment instrument, or the User themselves may be verified as part of AML/KYC procedures.
The Service reserves the right to request from the User:
Identity document;
A selfie or video with the document;
Proof of residence;
Confirmation of source of funds;
Transaction history;
Documents confirming the economic significance of the transaction;
Information on the ownership of bank, payment, or cryptocurrency details;
Other information necessary for verification.
If increased risk is detected, funds are linked to suspicious sources, sanctioned addresses, mixers, darknet markets, fraud, theft, ransomware, illegal services, KYC bypass, or other high-risk categories, the Service reserves the right to suspend the transaction until verification is completed.
The User's refusal to provide the requested information may result in the request being rejected, funds being refunded under the AML/KYC Policy, or information being transferred to competent authorities, payment partners, or AML providers if there are legal grounds.
8. Refunds
Funds may be refunded in cases stipulated by this Agreement, the AML/KYC Policy, the terms of a specific request, or the Service's decision.
Refunds may be made:
to the sender's original details;
to the details confirmed by the User during verification;
by another method agreed upon with the Service, provided it does not conflict with security and AML/KYC requirements.
Actual expenses incurred may be deducted from the refund amount, including fees charged by the blockchain network, banks, payment systems, providers, AML control costs, and other reasonable expenses incurred during application processing.
A refund does not constitute compensation for any exchange rate differences, lost profits, market fluctuations, bank delays, or other indirect losses suffered by the User.
If a refund is not possible for technical, legal, AML/KYC reasons, or due to actions of third parties, the Service will notify the User and offer possible further action.
9. Prohibited Actions
The User is prohibited from:
using the Service for illegal transactions;
providing false information;
creating requests using someone else's details;
conducting transactions on behalf of third parties without disclosing such information and without the consent of the Service;
attempting to bypass AML/KYC checks;
exploiting technical vulnerabilities on the website;
disrupting the operation of the website, servers, payment gateways, or other systems;
using automated means without the Service's permission;
committing actions that may cause damage to the Service, Users, partners, or third parties.
In the event of a violation of this section, the Service reserves the right to cancel the request, suspend payment, restrict the User's access, request additional information, refuse further service, and take other protective measures.
10. Personal Data
By submitting a request and using the website, the User agrees to the processing of personal data to the extent necessary to provide services, fulfill the request, communicate with the User, prevent fraud, conduct AML/KYC checks, and comply with legal requirements.
The Service takes reasonable organizational and technical measures to protect personal data from unauthorized access, modification, disclosure, or destruction.
Personal data may be transferred to partners, AML/KYC providers, payment systems, banks, legal advisors, technical contractors, or government agencies only when necessary to fulfill the request, ensure security, comply with the law, or protect the rights of the Service.
The User has the right to contact support regarding the processing of personal data, unless otherwise limited by AML/KYC requirements, financial monitoring, evidence retention, or applicable law.
11. User Responsibility
The User is responsible for the accuracy of the information provided, the legal origin of funds, the correctness of the details provided, the selection of the digital asset network, and compliance with the Service's instructions and the requirements of this Agreement.
The User bears all risks associated with:
sending funds to an incorrect address;
selecting the wrong blockchain network;
providing incorrect bank or payment details;
sending funds from a third party;
late payment of the request;
delays by banks, payment systems, or blockchain networks;
changes in the digital asset exchange rate;
blocking of funds by third parties for reasons beyond the control of the Service.
The User undertakes to indemnify the Service for any losses, expenses, claims, and demands of third parties arising from the User's violation of this Agreement, the AML/KYC Policy, the law, or the rights of third parties.
12. Service Liability
The Service takes reasonable measures to ensure the proper operation of the website, the timely processing of requests, data protection, and compliance with security requirements.
The Service is not liable for losses arising from:
User errors;
providing inaccurate data;
using someone else's account details;
Violation of instructions by the User;
Failures of banks, payment systems, blockchain networks, telecommunications providers, hosting providers, AML/KYC providers, or other third parties;
Changes in legislation, sanctions restrictions, decisions of government agencies or payment partners;
Force majeure;
Market volatility of digital assets.
The Service does not guarantee the uninterrupted and error-free operation of the website. Technical work, updates, failures, temporary access restrictions, or changes in website functionality do not constitute a violation of this Agreement.
The Service's liability is in any event limited to the amount of the specific claim that gave rise to the dispute, less any actual costs and fees incurred, unless otherwise provided by applicable law.
13. Intellectual Property
All elements of the website, including design, text, logos, interface, program code, graphics, databases, and other elements, are the intellectual property of the Service or are used legally.
The User may not copy, distribute, modify, use for commercial purposes, or otherwise reproduce the website materials without the written consent of the Service, except as expressly permitted by law.
14. Contacting Support
The User may contact the Service's support team regarding the creation, payment, and execution of a claim, AML/KYC verification, refunds, or other issues related to the use of the website.
The User is obligated to promptly respond to support requests and provide the requested information. A delay in the User's response may increase the processing time for the claim, verification, or refund.
The Service reserves the right to use email, instant messaging, internal website notifications, and other contact information provided by the User to communicate with them regarding application and security matters.
15. Dispute Resolution
The Service and the User strive to resolve all disputes through negotiations and contacting support.
Before submitting claims to other authorities, the User undertakes to contact the Service's support team and provide the request number, description of the situation, payment confirmation, payment details, screenshots, and other materials necessary for verification.
The time it takes to process a claim depends on the complexity of the situation, the need for AML/KYC verification, and the response of banks, payment systems, blockchain providers, or other third parties.
If a dispute cannot be resolved through negotiations, it shall be considered in accordance with the applicable law and the rules of the Service Operator's jurisdiction.
16. Force Majeure
The Service shall not be liable for failure to fulfill or improper fulfillment of obligations caused by force majeure circumstances, including blockchain network failures, actions of banks and payment systems, sanctions restrictions, government decisions, military actions, widespread technical failures, cyberattacks, communication outages, accidents, natural disasters, and other circumstances beyond the Service's reasonable control.
During the duration of such circumstances, the processing times for applications, returns, verifications, and other actions may be extended.
17. Final Provisions
This Agreement shall be effective from the moment it is published on the website and shall apply to all Users using the Service after its publication.
If any individual provision of this Agreement is deemed invalid, this shall not affect the validity of the remaining provisions.
Documents posted on the website, including the AML/KYC Policy, the Personal Data Processing Policy, the rules for individual exchange directions, and the instructions in the application form, form an integral part of this Agreement.
In the event of a conflict between the general terms of this Agreement and the special terms of a specific application, the special terms specified in the application card shall take precedence, unless they conflict with AML/KYC and security requirements.